iee game Privacy Policy
— Your Data, Your Rights

01 Introduction

Welcome to iee game. When you register an account, make a deposit in PKR, place a bet on a cricket match, or simply browse the platform, you are sharing certain information with us. This Privacy Policy explains how we handle that information — what we collect, why we collect it, and how we protect it.

iee game is committed to handling your personal data with care and transparency. We do not believe in buried clauses or vague language. If something about how we handle data is not clear after reading this policy, please reach out and we'll explain it directly.

This policy applies to all users of ieegame.app and the iee game mobile app, regardless of whether you are a registered player or simply browsing as a visitor. By using the platform, you acknowledge that you have read and understood this Privacy Policy.

02 What Personal Data We Collect

The personal data iee game collects falls into a few clear categories. We do not collect anything beyond what is genuinely needed to operate the platform, verify your identity, process payments, and keep your account secure.

Identity and Account Data

• Your full legal name and date of birth
• A copy of your CNIC or other identity document when requested for verification
• Your username and encrypted password
• Account registration date and history

Contact Data

• Mobile phone number (used for account communication and, where applicable, JazzCash or Easypaisa payments)
• Email address (used for account notifications and, if you opt in, promotional communications)

Financial and Transaction Data

• Payment method details — JazzCash number, Easypaisa number, Raast ID, bank account details, or card details as applicable
• Deposit and withdrawal history including amounts in PKR, timestamps, and method used
• Bonus and promotion usage records

Technical and Device Data

• IP address at login and during active sessions
• Device type, operating system, and browser version
• Session duration and activity timestamps

Gameplay and Betting Data

• Games played, bet amounts, round outcomes
• Sports betting history — cricket, PSL, T20, football, and esports markets
• Responsible gaming data — self-imposed limits, session patterns

03 How We Collect Your Data

Most of the data we hold about you comes directly from you — through the registration process, when you make a deposit or withdrawal, when you contact support, or when you update your account settings.

We also collect some data automatically as you use the platform:

• Cookies and similar technologies — when you visit ieegame.app or use the iee game app, certain cookies are set on your device. These help the platform remember your session, maintain security, and understand how pages are being used. See Section 7 for full details on cookies.
• Device and browser signals — your device automatically sends us technical information such as IP address, browser type, and operating system whenever you connect to our servers. This is standard for any web platform and is used primarily for security purposes.
• Payment providers — when you deposit or withdraw via JazzCash, Easypaisa, Raast, or bank transfer, those providers share transaction confirmation data with us so we can credit or process your account correctly.

04 How We Use Your Data

Every piece of data we collect has a specific, legitimate purpose. Here is how iee game uses the information we hold:

• Account management: Creating and maintaining your player account, verifying your identity, and ensuring the right person is accessing the account at login.
• Payment processing: Executing your PKR deposits and withdrawals accurately and on time. Transaction data is also retained to resolve any disputes about payment history.
• Platform security and fraud prevention: Monitoring for suspicious login activity, multi-accounting, unusual betting patterns, and other indicators of fraud or abuse.
• Customer support: When you contact our support team, we access your account history and interaction logs to resolve your issue efficiently.
• Responsible gaming: Using gameplay and session data to identify patterns that may suggest a player needs support, and to enforce any self-imposed limits you set on your account.
• Platform improvement: Aggregated, anonymised usage data helps us understand which features are working well and where the platform can be improved.
• Marketing communications: If you have opted in, we may send you promotional emails or SMS messages about bonuses, new games, cricket betting markets, and special offers. You can opt out at any time.

05 Who We Share Your Data With

iee game does not sell, trade, or hand over your personal data to third parties for their own commercial use. We share data only where it is necessary to operate the platform, and only with parties who are bound by appropriate data protection obligations.

The categories of third parties we may share data with include:

• Payment processors: JazzCash, Easypaisa, Raast, and banking partners receive only the transaction data required to process your deposit or withdrawal. They do not receive your full account profile.
• Identity verification providers: When we need to verify your CNIC or confirm your age, we use specialist verification services. Your documents are processed securely and are not retained by those services beyond the verification process.
• Game and technology providers: Providers of the slots, live casino games, and sports betting data feeds receive anonymised session data where necessary for game integrity and dispute resolution purposes.
• Security and fraud prevention services: Specialist tools that help us detect and block fraudulent activity may process technical data such as IP addresses and device fingerprints.
• Legal and regulatory bodies: If required by applicable law or a valid legal order, iee game may be obligated to disclose certain information. We will always seek legal advice before complying with any such request and will notify you where legally permitted to do so.

All third-party processors we work with are contractually required to handle your data securely, use it only for the specified purpose, and not retain it beyond what is necessary.

06 How We Keep Your Data Secure

Protecting your personal and financial data is one of iee game's highest operational priorities. We have implemented a layered set of technical and organisational measures to safeguard the information we hold:

• TLS encryption is applied to all data in transit between your device and iee game's servers, so your login credentials, payment details, and account information cannot be intercepted.
• Password hashing: Your password is never stored in plain text. It is processed through a one-way cryptographic hash, so even iee game staff cannot see your password — only you know it.
• Payment data tokenisation: Full payment account numbers (JazzCash, bank account numbers, card numbers) are never stored on iee game servers. We store only a tokenised reference returned by the payment processor.
• Access controls: Only authorised iee game staff with a specific need — such as support agents resolving your query — can access your account data. All access is logged and audited.
• Breach response: In the unlikely event of a data breach that affects your personal information, iee game will notify affected players as quickly as possible and take immediate steps to contain and remediate the issue.

07 Cookies and Tracking Technologies

iee game uses cookies — small text files stored on your device — and similar technologies to make the platform work properly and to understand how it is being used. Here is a breakdown of the types of cookies we use:

• Essential cookies: These are required for the platform to function. They maintain your login session, remember your language and display preferences, and enable core security features. You cannot opt out of essential cookies without losing basic platform functionality.
• Analytics cookies: We use anonymised analytics data to understand which pages and features are most used, how long players stay on the platform, and where the user experience can be improved. This data is aggregated and cannot be used to identify you personally.
• Preference cookies: These remember your settings — such as your preferred payment method or any display customisations you have applied — so you do not have to re-enter them every time.

We do not use advertising or retargeting cookies. iee game does not place cookies on your device to track you across other websites or build an advertising profile.

You can manage or delete cookies through your browser settings. Note that disabling essential cookies will affect your ability to log in and use the platform normally.

08 Children and Minors

iee game is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Our registration process includes age verification steps, and we reserve the right to request proof of age at any point during a player's use of the platform.

If we become aware that an account has been created by a person under 18, that account will be closed immediately, any balance will be handled in accordance with our Terms and Conditions, and the personal data collected will be securely deleted.

09 Your Rights Over Your Data

You have meaningful rights when it comes to the personal data iee game holds about you. These are not complicated to exercise — you can action most of them by contacting our support team directly.

10 Data Retention

iee game does not keep your data longer than necessary. Retention periods vary depending on the type of data and the reason it was collected. The overview table at the top of this page gives a summary. Here are the key principles:

• Active account data is retained for the full duration your account remains open with us.
• Financial transaction records are kept for a minimum of seven years from the date of the transaction. This is because transaction history may be needed for dispute resolution or financial record-keeping purposes.
• Technical and security logs such as IP address records and login history are retained for up to 13 months, after which they are deleted or anonymised.
• Identity verification documents (such as CNIC copies) are retained for the duration of your account plus five years following account closure.
• Marketing preferences and opt-in records are kept until you withdraw consent or close your account.

When data reaches the end of its retention period, it is securely deleted or permanently anonymised so that it can no longer be linked back to you as an individual.

11 Changes to This Privacy Policy

iee game may update this Privacy Policy from time to time to reflect changes in how we operate the platform, changes in applicable laws, or improvements in our data handling practices. When we make significant changes, we will post a clear notice on the platform and update the "Last Updated" date at the top of this page.

For minor clarifications or wording changes that do not affect how your data is actually used, we may update the policy without a specific notification. We recommend bookmarking this page and reviewing it periodically, particularly if you are a regular user of iee game.

If you continue to use iee game after a policy update is published, that constitutes your acceptance of the revised policy. If you disagree with any changes, you should stop using the platform and close your account through the standard process.

12 Contact Us About Privacy

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how iee game has handled your personal information, please get in touch with our support team. We aim to respond to all privacy-related queries within 48 hours.

[email protected]

For formal data requests — such as a request to access, correct, or delete your data — please include your registered email address and a brief description of your request. We may need to verify your identity before processing the request to ensure we are speaking with the right person and protecting your account.

You can also find answers to common questions about accounts, payments, and platform rules on our FAQ page. For a full overview of your rights and responsibilities as a player, see our Terms and Conditions.